Having issues or questions? We are here to help you.
For the best results, ensure your pet is in a well-lit room. Slowly move your phone's camera around them following the on-screen indicators. Try to keep them as still as possible.
If you just completed a scan, it may take up to a minute to process on our servers. If the problem persists, try logging out and logging back in. Ensure you have a stable internet connection.
If you used Apple Sign In or Google Log In, simply use the same login method. If you used an email and forgot your password, tap "Forgot my password" on the app's main login screen.
You can delete your account at any time by navigating to Profile > Settings > Delete Account within the app. This will permanently erase all your 3D models and game progress.